Christopher Gilbert

Phone: (See Contact page) - Email: chris@i-al.net

References

Reference contact information is available on request. Please also see my Letters of Recommendation as provided by former employers.

Education

Graduated from Wainuiomata High School with certificates in English, Math, Science, Computing, Drama and Chemistry
Other Certificates:
First Aid/CPR Certified (Exp. June 2011)

Highlights
  • 6 months phone and email user technical support. Received recognition for customer service beyond expectation.
  • 18 months hardware testing and servicing.
  • 6 months software testing. Received recognition for leadership and organization within a project.
Personal Statement

I grew up in the town of Wainuiomata, a suburb of Wellington, the capital city of New Zealand. I am a self-taught computer systems and networking technician, with experience in various aspects of the field such as Windows desktop administration, Mac OS X administration and Linux desktop and server administration. I enjoy PHP/MySQL programming and web design. When not working with computers I enjoy listening to and playing music (guitar, bass, and drums) and photography. I have worked on a casual basis as a sound and lighting technician and as an outdoor adventure activities facilitator.

Work Experience

February 10 – June 10 Rosetta Stone Harrisonburg, Virginia
Software Testing Analyst (Temporary)

  • Execute prescribed tests against a variety of Rosetta Stone applications on a range of hardware and operating systems.
  • Reproduce, document and report any bugs found to the appropriate software development teams for review.

September 09 – November 09 Boys and Girls Club, Plains Unit Timberville, Virginia
Youth Development Program Leader

  • Assist in monitoring the entire group during games and snack time.
  • Work with a group of either Kindergarten/1st grade, 2nd/3rd grade, or 4th/5th grade students while working on homework or activities related to Sports and Fitness, Computer/Art or other educational programs.
  • Assist other staff with their program needs as required.

May 09 – August 09 Highland Retreat of the Mennonite Church Bergton, Virginia
Senior Counselor

  • Care for a cabin group of 5-8 campers. Counselors stay with their campers in rustic cabins, cook some meals over a fire, lead daily Bible studies and participate in various camp activities.
  • At times during summer duties include general maintenance tasks such as trash collection and other tasks as assigned by the maintenance manager.

October 07 – April 08 Self Employed Contractor, Gen-i Wellington, New Zealand
Technical Analyst, Service desk for Ministry of Justice

  • Responsible for the resolution of 1st and 2nd level IT user issues through the use of Gen-i standard Incident Management processes
  • Maintain a good understanding of clients Service Level Agreements in relation to the Support Services SLA targets.
  • Ensure client issues are escalated in the correct manner per the documented escalation processes
  • Participate in team projects that enhance the quality or efficiency of the help desk service.
  • Identify shortfalls in documentation and bring them to the attention of the relevant people.

April 07 – July 07 RemarkIT Solutions Ltd. Wellington, New Zealand
Logistics, Administration

  • Perform basic office/reception tasks such as receiving incoming phone calls, customer service, filing paperwork, data entry
  • Entered information on shipping requests into on-line database system
  • Arranged freighters/couriers to collect equipment from clients, and deliver to warehouses throughout New Zealand
  • Usage of MS Outlook, Word, and Excel

January 06 – April 07 RemarkIT Solutions Ltd. Wellington, New Zealand
Hardware testing, Servicing, Data Security

  • Tested used computer equipment (PC's, Monitors, Printers, Servers)
  • Performed security wiping tasks on hard disk drives (Blancco, DBAN, IBM Scrub)
  • Entered information on individual items into a database system
  • Performed simple warehouse tasks, as required
  • Serviced systems (hardware and software troubleshooting) as required.
Long-term Volunteer Experience

April 08 – Present Infinitely-aLive Broadway, Virginia
Volunteer Director/Administrator (Personal project)

  • Operate, maintain and troubleshoot faults related to multiple servers hosting web and mail services.
  • Create/maintain several websites, www.unitedchristianchat.net, www.i-al.net, www.dailyserene.com
  • Troubleshoot, diagnose and repair personal computer systems.

February 05 – December 05 Youth Service Corps Wellington, New Zealand
Student (Feb – June),
Junior Supervisor (July - December)

  • The Youth Service Corps is a preemployment course funded by New Zealand's Ministry of Youth Development.
  • The course aims to give important skills to young people, to enable them to get themselves into employment.
  • Work is focused in 4 main areas: Skill (Te Ao Maori, the language and culture of the native people of New Zealand), Expedition (A 3 day tramp/hike, and a night alone in the bush), Community Service (Ranged from graffiti paint-out for Hutt City Council, to grounds maintenance, to teaching Primary/Elementary school children to play various sports), and Recreation (A 5 month gym membership). Also involves various other activities to improve self-confidence and to help with team-building.
  • Supervising involved taking part as normal, with added responsibilities. These included taking daily attendance records (used for paying a travel allowance), teaching the class where requested, leading class activities, etc.

2003 - 2004 urbanCulture newZealand Wellington & Hamilton, New Zealand
Website Administrator (Volunteer)

  • Provided technical support to forum users (phpBB)
  • Wrote PHP scripts to perform various tasks on the website
  • Designed and created dynamic and static web pages (PHP, MySQL, HTML, CSS)